Kindly inspect your parcel before signing the receipt, as signing will constitute acceptance of the product quality, quantity, and all other aspects of the order.
To ensure a smooth and secure delivery of your order, please provide accurate details of the recipient’s name as it appears on their government-issued photo ID, along with their complete address, nearby landmark, pin code, and contact number.
At the time of delivery, the recipient will be required to present one of the following original identity proofs:
Our courier agent will verify the recipient’s identity against the provided ID proof and note down the details for our records. We appreciate your cooperation in this process, as it helps ensure a safe and secure delivery.
Change of delivery address
Please note that if you need to change the shipping address for your order, you should send an email to
rishi@myrosedawne.com. It is important to remember that the guarantee of product delivery is subject to the terms and conditions of the courier company. Any discrepancy in the recipient’s details may result in non-delivery of the product.
At the time of dispatch, we provide the tracking ID or the contact numberof the shipment to the email address provided during registration. You can use this tracking ID to monitor the progress of your shipment and receive updates. Once the shipment is delivered, a delivery confirmation will be sent to the same email address.
Please note that it is the customer’s responsibility to track the shipment and check for any updates using the provided tracking ID.
Please be advised that if you do not physically receive the parcel after receiving our email notification, please contact rishi@myrosedawne.comwithin 24 hours. Our investigation team will promptly address the issue and provide a resolution within 7 working days. Please note that failure to report any issues within the specified time frame may result in us not being able to entertain any complaints. Additionally, we will not be able to issue any refunds to customers in case of any chargebacks raised to the bank without following due process as per the regulations thereof.
We appreciate your understanding and cooperation.
